IT support in Leeds that answers fast and fixes it first time
Your own expert IT team on a fixed monthly fee per user. Round-the-clock service desk, proactive monitoring that stops problems before they reach your desk, and site visits included. The highest-rated IT support provider in Yorkshire.
- Most issues fixed on the first call
- Fixed price per user, no hidden fees
- Free 30-day trial for new clients
Everything your team needs to keep working
One monthly fee covers the lot. No call-out charges, no surprise invoices, no arguments about what counts as support.
Round-the-clock service desk
Skilled engineers on the phone, email and live chat, day and night. Friendly, plain English, and most issues resolved on the first contact.
Proactive monitoring
We watch your systems around the clock and fix the small things before they become downtime. You hear about problems from us, not from your staff.
Security built in
Threat detection and response on every device, patching kept current, and the controls Cyber Essentials expects, all included as standard.
Site visits included
When something needs hands on it, an engineer comes to you at no extra cost. Project work is the only thing quoted separately.
Starters and leavers
New staff set up and working on day one, leavers closed down properly the day they go. Just tell us and it's done.
Strategy, not just fixes
Regular reviews with someone who knows your business, so IT decisions get made ahead of time rather than in a crisis.
Built around getting you back to work faster than anyone else in Yorkshire
“Superfast support when we need it the most”
Rapid response
The quickest response times in the region. Every hour of downtime is an hour your team is not earning, so we treat speed as the product.
Transparent communication
Clear, jargon-free updates on every ticket. You always know what's wrong, what we're doing and when it'll be sorted.
Predictable pricing
One price per user per month, based on over 20 years of knowing what support actually costs. Easy to budget, easy to scale.
Try before you commit
New clients get a free 30-day trial. See how we work with your team before a penny changes hands.
Often paired with this
Cloud services
Work from anywhere, scale as you grow and pay only for what you use.
Find out moreBusiness phones and mobile
A modern phone system that works on any device, and business mobile on O2 and EE with every SIM managed for you.
Find out moreProjects and consultancy
Office moves, migrations, security and compliance programmes, process improvement and outcome-focused strategy.
Find out moreFrom first call to fully supported in four steps
Once you accept our proposal we start onboarding straight away and handle the handover from your current provider, so your team barely notices the change.
- Step 1
Free audit
We review how your business uses technology and where the risks and quick wins are. No cost, no obligation.
- Step 2
Fixed-price proposal
A detailed, fixed-price proposal built around your needs, priced per user so it scales with you.
- Step 3
Smooth onboarding
We collect what we need from your previous provider and get you set up with minimal disruption.
- Step 4
Ongoing support
Round-the-clock support, proactive monitoring and a team that knows your business by name.
Managed IT support: your questions answered
Not covered here? Call 0113 898 0565 and ask us directly.
How quickly do you respond?
Prompt response is the heart of the service. Urgent issues are picked up straight away by an engineer, not a call handler, and we aim to resolve most inquiries on the initial call.
What does managed IT support cost?
A fixed monthly price per user with site visits, monitoring and security included. The free audit gives us what we need to quote accurately, and the proposal is the price you pay.
Do you support businesses outside Leeds?
Yes. We support businesses across West, North and South Yorkshire on site, and anywhere in the UK remotely.
We already have a provider. How does switching work?
We handle the handover. Once you accept the proposal we request what we need from your current provider, set everything up in parallel and switch over with minimal disruption.
Is there a minimum size?
No. Pricing is per user, so the service works for a five-person firm and scales to hundreds of users without changing shape.
Book your free IT audit
Tell us a little about your business and we will come back to you within one working hour with a time for your call.
- Response within one working hour
- No sales pressure, no obligation
- A written summary you keep, whatever you decide