A till that stops on a Saturday is not an IT problem. It's lost trade.
Shops, restaurants, bars and hotels can't wait until Monday. We support retail and hospitality businesses across Yorkshire with the connectivity that tills, bookings and card payments depend on, guest Wi-Fi that doesn't fall over, and a service desk that answers on a Saturday afternoon.
- Seven-day service desk
- Backup connectivity for payments
- Every site supported by one team
Where the money stops when IT does
Payments need a connection
Card machines, tills and delivery apps all depend on the internet. A dropped line on a busy service is cash walking out.
Weekends are the business
The busiest hours are exactly when most IT companies are closed.
Guest Wi-Fi is expected
Customers assume it works. It also has to be kept well away from the systems that run the business.
Staff turnover
Seasonal and part-time staff need to use systems without training days, and lose access when they leave.
Support that keeps the doors open
Connectivity with a fallback
A backup connection that takes over automatically, so card payments keep working when the main line drops.
Tills and booking systems kept up
Your EPOS, booking and stock systems monitored and supported, with the vendor chased by us rather than by you.
Guest Wi-Fi done properly
Fast, branded guest access, separated from the business network, with the sign-in page collecting marketing consent if you want it.
Weekend and evening support
The service desk runs when you do. A problem at 7pm on a Friday gets an engineer, not an answerphone.
Multi-site made simple
The same setup, the same support and the same monthly price at every site, with new locations opened from a checklist.
Card data kept safe
Networks designed so payment systems are isolated and the PCI questions have straightforward answers.
Mr Nice, the Leeds bar named after Howard Marks's famous alias, lost its network at eight o'clock on a Friday night with a full bar and every till dead. One call to the desk and an engineer was on it straight away. By nine o'clock the tills were taking payments again and the bar never had to turn a drink away. That is the hour that matters in hospitality, and it is the hour we are built for.
From first call to fully supported in four steps
Once you accept our proposal we start onboarding straight away and handle the handover from your current provider, so your team barely notices the change.
- Step 1
Free audit
We review how your business uses technology and where the risks and quick wins are. No cost, no obligation.
- Step 2
Fixed-price proposal
A detailed, fixed-price proposal built around your needs, priced per user so it scales with you.
- Step 3
Smooth onboarding
We collect what we need from your previous provider and get you set up with minimal disruption.
- Step 4
Ongoing support
Round-the-clock support, proactive monitoring and a team that knows your business by name.
What retail and hospitality clients usually take
Connectivity
Full-fibre broadband and dedicated leased lines with the speed for cloud, calls and video all at once, and a backup connection so a dug-up cable never stops your business.
Find out moreManaged IT support
Your own expert IT team on a fixed monthly fee per user.
Find out moreBusiness phones and mobile
A modern phone system that works on any device, and business mobile on O2 and EE with every SIM managed for you.
Find out moreRetail and hospitality: your questions answered
Not covered here? Call 0113 898 0565 and ask us directly.
Do you support us at weekends?
Yes. The service desk runs around the clock, seven days a week. That's the point for a hospitality business.
Our card machines go down when the internet drops. Can you fix that?
Yes. A backup connection that switches over automatically keeps payments running, and we monitor the main line so faults are already being chased.
Can you set up guest Wi-Fi?
Yes, kept separate from your business systems, with a branded sign-in page and, if you want it, marketing consent capture.
We're opening a second site. Can you handle that?
Yes. New sites are set up from the same template as your existing one, with connectivity, tills, Wi-Fi and phones ready for opening day.
Book your free IT audit
Tell us a little about your business and we will come back to you within one working hour with a time for your call.
- Response within one working hour
- No sales pressure, no obligation
- A written summary you keep, whatever you decide